About the Author
Andrea Gallagher Nalls is the Director of Experience and Operations at the Tampa Bay History Center, where she has worked since 2009.
She has published and presented nationally on various topics including museum membership, guest experience and visitor services. Her passion is the application of service methodology to achieve a successful museum visit.
Nalls completed a fellowship at the Smithsonian Institution in Washington D.C. where she fulfilled a research project on creating a positive museum experience and is also an American Alliance of Museums Peer Reviewer for their Community & Audience Engagement Museum Assessment and Accreditation programs.
She earned her MLIS from the University of South Florida.
